FAQ
Welcome to the heathome.shop FAQ page. Here you’ll find answers to the most common questions about our products, orders, and services.
1. What products do you sell?
We specialize in high-efficiency water heaters, boilers, and combi-boilers designed to provide reliable performance, energy savings, and eco-friendly heating solutions for your home.
2. Do you charge for shipping?
No. We offer free shipping on all orders within the United States.
3. How long does delivery take?
Orders are usually processed within 1–2 business days. Once shipped, your package should arrive within 3–4 business days.
4. How can I track my order?
As soon as your order ships, you’ll receive a shipping confirmation email with a tracking number. You can use this number to follow your delivery online.
5. What is your return policy?
We offer a 30-day free return window. If you’re not satisfied with your purchase, items can be returned in unused, original condition. Additionally, we provide a 14-day money-back guarantee for full refunds. Please see our Refund & Returns Policy for details.
6. How do I start a return?
Contact our support team at support@heathome.shop with your order number and reason for return. We’ll guide you step by step through the process.
7. What payment methods do you accept?
We accept all major credit and debit cards, as well as Apple Pay, Google Pay, and Shop Pay, through Shopify Payments.
8. Is shopping on your website secure?
Yes. Our website uses SSL encryption to protect your personal data. All transactions are processed through Shopify Payments, which is PCI-DSS compliant.
9. Do you offer warranties on your products?
Yes. All products come with manufacturer warranties. Warranty details vary by product—please refer to the product page or contact us for specific information.
10. How can I contact customer support?
Our support team is available to help with any questions:
📧 Email: support@heathome.shop